Driving innovation and efficiency for mortgage brokers through broker-first technology
This article was provided by M3 Tech
Eight months after appointing mortgage technology veteran Jerry Lo as Chief Information Officer, M3 Tech is proud to share significant advancements in its broker-first technology strategy, with the BOSS platform at the heart of its innovation push.
Jerry Lo, a recognized leader in mortgage technology with over two decades of experience, has brought momentum, focus, and strategic execution to the M3 Tech roadmap. Since stepping into the CIO role, Lo has accelerated key platform enhancements, expanded cybersecurity protocols, and introduced new efficiencies designed to support mortgage professionals across the country.
“Jerry’s impact has been immediate and measurable,” said Luc Bernard, CEO of M3. “His deep industry experience, combined with a strong vision for broker-centric innovation, is driving meaningful change across our technology ecosystem and creating real advocates for BOSS out of our brokers.”
A track record of transformation
Prior to becoming CIO, Lo served as Executive VP of Partnerships at M3 Ventures and was previously an original alumni and Leader of the Filogix business, where he helped shape the digital infrastructure of Canada’s mortgage landscape. His long-standing commitment to brokers — and his decision to align with M3’s mission years ago — has now culminated in bold execution across several strategic areas:
- Platform evolution: Under Lo’s direction, BOSS is rapidly evolving into a seamless, all-in-one hub for mortgage professionals. Brokers now experience more streamlined workflows, fewer third-party dependencies, and faster deal processing.
- Security reinforced: M3 Tech has reinforced its commitment to data protection by achieving SOC II compliance for BOSS — the only mortgage platform in Canada with bank-grade security, fully aligned with PIPEDA standards.
- Smarter submissions: By embedding AI and Optical Character Recognition (OCR) into BOSS, brokers will be able to auto-extract client data, reduce manual input, and accelerate underwriting processes with improved accuracy.
- Broker feedback, front and centre: Lo has implemented an agile feedback loop that puts broker experience at the forefront of every development sprint, ensuring technology enhancements are both timely and relevant.
A “brokers first” approach in action
M3’s long-standing commitment to placing brokers first has found a new gear under Lo’s leadership. The CIO’s mandate — “to turn BOSS into the ultimate digital sidekick for brokers” — is already reshaping how deals are submitted, tracked, and secured. Many users are already reporting reductions in deal processing time by up to 40%.
“Mortgage professionals don’t need more tools—they need better ones,” said Lo. “Our goal is to reduce friction, improve speed, and let brokers focus on what they do best: helping Canadians achieve homeownership.”
Looking ahead
With Lo at the helm, M3 Tech is not just keeping pace with industry changes — it’s driving them. The coming months will see continued investment in automation, AI, and broker experience enhancements, all while maintaining the highest standards of data security and compliance.
About M3 Tech
M3 Tech is the innovation engine of the M3 Group, Canada’s largest mortgage brokerage network. Through platforms like BOSS, M3 Tech delivers modern, secure, and efficient tools that empower brokers and streamline the mortgage process for all Canadians.
For inquiries or interviews, please contact Brian Hutton:
Email: bhutton@m3-grp.com
Phone: 438-989-7152
