Office address: Level 4, Tower B, 821 Pacific Highway Chatswood NSW 2067
Website: firstms.com
Year established: 2001
Company type: financial services
Employees: 300+
Expertise: technology, mortgage settlement, customer experience, mortgage servicing, digital service, loan processing, title insurance, mortgage administration, mortgage processing
Parent company: The First American Financial Corporation
Key people: Patti Eyers (CEO); Daniel Chan (CFO); Gennaro Melisi, Chris Evans, Tej Bedi, Benjamin Cran and Sally Deverell (general managers)
Financing status: corporation backed or acquired
First Mortgage Services (FMS) is a specialist provider of mortgage processing and administration services. The company has operated for over 20 years and has focused on supporting the financial services industry across Australia and New Zealand.
First Mortgage Services began in 2001 and is backed by First American Financial Corporation, a Fortune 500 company. The company quickly expanded its services to include BPO processing, conveyancing, mortgage processing and the FASTRefi title insurance product. The company’s strong foundation and industry backing set the stage for future growth.
In 2017, the firm became one of the first mortgage service providers in Australia to fully integrate with PEXA to lead the shift to digital property settlements. This early adoption improved efficiency, reduced costs and enhanced the customer experience for both lenders and borrowers. FMS continues to guide clients and partners through digital transformation, staying at the forefront of industry innovation.
FMS was named one of the 5-Star Mortgage Innovators by Australian Broker in 2025. This award highlights the company’s leadership in using new technology and digital platforms to support brokers and improve lending.
FMS delivers a full range of mortgage processing and administration services to financial institutions. Their offerings are designed to streamline and support every stage of the mortgage process:
mortgage processing: handling applications, documentation and compliance checks for lenders and brokers
mortgage administration: managing ongoing loan servicing, customer communications and account maintenance
mortgage settlement: finalising property transactions, including settlements and disbursements
digital services: providing technology-driven solutions for clients, brokers and customers to improve efficiency and transparency
Title Insurance: through its sister company, First Title, FMS offers title insurance solutions and the FASTRefi policy, which accelerates refinance settlements to just 48-72 hours
MyPortView: a digital platform where clients, brokers, FMS staff and call centre teams can work together and monitor progress in real time
FMS works closely with mortgage brokers to make the loan process smooth and efficient. Their digital tools help brokers manage applications, track progress, and deliver a better experience for their clients.
First Mortgage Services believes in teamwork and a friendly workplace. The company helps staff grow by promoting from within and hiring people who share its values.
FMS is a global company where people can grow their careers. Staff work together to give great service to clients. The company’s values guide how everyone works each day:
FMS values regular and fair recognition for its staff. By using the right technology, the firm builds a stronger rewards and recognition program. This ongoing focus helps keep employees connected, engaged and inspired at work.
To read more about how FMS improved employee engagement through recognition, visit this case study on rewards and recognition technology.
Patti Eyers is the CEO of FMS and First Title in Australia and New Zealand, a role she has held for over 13 years. Before this, she worked as COO and GM at Perpetual Limited. Patti was named one of the Elite Women in the Mortgage Industry in 2023 for her leadership and expertise.
And to help her lead First Mortgage Services, she is supported by:
Gennaro Melisi leads as GM for service delivery, known for building high-performing teams and driving innovation
Daniel Chan serves as CFO, bringing experience in fintech, insurance and data-driven finance
Chris Evans drives business as GM for business development and relationships, with a strong record in client solutions
Tej Bedi manages technology as GM for IT and PMO, skilled in Microsoft platforms and large-scale projects
Benjamin Cran oversees as GM for legal, risk and compliance, recognised for expertise in financial services law
Sally Deverell shapes culture as GM for people, culture and CX, a registered psychologist with deep people strategy knowledge
The leadership team is supported by over 300 staff across Australia and New Zealand. Their combined skills and dedication help FMS deliver the best results for clients and customers.
First Mortgage Services and its sister company First Title have moved to a new office in the Zenith precinct. Their new space in Chatswood was refurbished with a focus on sustainability. This move supports FMS’ plans for growth and a modern work environment.
Winning the Best Mortgage Innovator award in 2025 also shows FMS is a leader in new ideas. This recognition helps it build trust with clients and partners while putting itself in a strong position to grow and improve its services in the future. This award will help the company stay ahead in the mortgage industry.
Former bank manager uses years of experience to launch client-focused mortgage brokerage
Customer-owned banks work closely with brokers on lending solutions
Major banks roundtable discusses key industry issues
Industry leaders discuss state of market at 2023 Commercial Lenders Roundtable
Customer-owned banks shine despite market challenges
Strong broker partnerships, technology drive success
