Qudos Bank

Office address: Wing C, Qantas Campus, 10 Bourke Rd, Mascot NSW 2020 
Website: qudosbank.com.au 
Year established: 1959 
Company type: banking 
Employees: 900 
Expertise: customer-owned banking, home loans, savings accounts, digital banking, personal loans, superannuation, investment products, credit cards 
Parent company: Bank Australia 
Key people: Damien Walsh (managing director), Anna Milinkovic (CFO), Steve Odgers (chief customer officer), Sonya Clancy (chief people officer), Scott Wall (CTO), Cindy Hansen (chief legal officer), Kevin Ramsdale (CMO) 
Financing status: corporate backed or acquired 

Qudos Bank is a customer-owned financial institution and part of Bank Australia. It serves over 300,000 members nationwide. The bank offers retail banking services with 15 branches across Victoria, Queensland, NSW, and the ACT. 

After merging with Bank Australia in July 2025, Qudos Bank became one of the largest customer-owned banks in Australia. It now manages over $17.5 billion in assets and employs nearly 900 people. 

History of Qudos Bank 

Qudos Bank began in 1959, when 14 Qantas employees set up the Qantas Staff Co-operative Credit Union. The founders secured permission from Qantas to use its name, and seven foundation directors were elected. Other milestones include: 

• 1964: 1,772 loans approved and funded 
• 1969: 50% of Qantas staff joined as members 
• 1970: name changed to Qantas Staff Credit Union Limited 
• 1980: 90% of Qantas’s Australian staff were members 
• 1983: became Australia’s largest credit union by assets 
• 1995: first ATMs installed at Qantas sites 
• 1999: registered as an authorised deposit taking institution 
• 2005: internet banking expanded with new security features 
• 2010: mobile banking launched for smartphones and tablets 
• 2014: gained naming rights for Sydney Entertainment Centre 
• 2016: rebranded as Qudos Bank 
• 2020: switched to eStatements to cut environmental impact 
• 2022: launched Fitbit Pay, Garmin Pay, and Samsung Pay 

In 2025, Qudos Bank merged with Bank Australia. This union created one of the nation’s largest mutual banks. This merger brought reduced fees, more products, and a wider branch network for customers. 

Qudos Bank’s products and services 

Qudos Bank delivers a range of home loan solutions for buyers, refinancers, investors, and those building or renovating: 

Home loans 

• no frills home loan: a simple, low-rate option for straightforward lending 
• low-cost home loan: offers competitive rates and flexible features 
• 3-year fixed rate home loan: fixed repayments for three years, offering certainty 
• Qantas Points home loan: earn Qantas Points on eligible home loan repayments 

Specialist lending services 

• lenders mortgage insurance: helps buyers with smaller deposits secure a loan 
• buy your first home: tailored support and products for first-time buyers 
• refinance your loan: options to switch and save from another lender 
• renovate or build: loans for home improvements or new builds 
• invest in property: lending solutions for property investors 

Their mobile lenders can meet customers at a convenient time and place to make the process easy. In 2024, Qudos Bank launched a member hub to keep customers informed and engaged about the merger with Bank Australia. 

Company culture and values 

Qudos Bank values a high-performing, inclusive culture where staff are supported, heard, and recognised for their contributions. The bank’s focus on collaboration and accountability is shown in a wide range of employee benefits: 

• career development: ongoing training, coaching, and online learning 
• recognition: service awards and exclusive industry memberships 
• community support: paid volunteer, emergency, and jury duty leave 
• financial benefits: 13% super, salary packaging, and discounts 
• personal leave: extra annual leave, long service, and parental leave 
• wellness: health checks, wellbeing grants, and onsite gym 
• flexibility: work from anywhere in Australia for two weeks 
• support: leave for fertility, family violence, and gender transition 

Qudos Bank is also committed to protecting the planet and achieved carbon neutral certification in 2023. The bank supports local charities and invests in community wellbeing.  

About Managing Director Damien Walsh and key people 

Damien Walsh has been the MD since 2011 and brings more than 30 years of experience in mutual banking. He oversees daily operations, strategy, and compliance and works closely with the board. 

Supporting him in leading Qudos Bank is a team that helps drive these goals: 

• Anna Milinkovic serves as CFO, leading finance, treasury, and regulatory reporting functions 
• Steve Odgers is chief customer officer, overseeing customer service and retail distribution 
• Sonya Clancy acts as chief people officer, managing people, culture, and organisational development 
• Scott Wall works as CTO, directing technology, data, and transformation delivery 
• Cindy Hansen holds the role of chief legal officer, responsible for legal, governance, and transformation 
• Kevin Ramsdale is CMO, leading marketing, brand strategy, and digital experience 

This team guides the merged bank through change and growth. Their leadership keeps values and customer focus at the centre. 

The future at Qudos Bank 

The bank’s merger with Bank Australia marks the start of a new wave of consolidation in the mutual banking sector. More mergers are expected as rising costs and technology needs drive banks to join forces.  

For Qudos Bank, this means a larger workforce, better systems, and a stronger broker presence while keeping its brand and customer access unchanged. Customers can expect continued support and new opportunities as the industry changes.