Broker draws on over a decade of finance and customer service experience to support clients’ property goals
Broker in Focus is a dedicated series that highlights the unique journeys of mortgage brokers, providing them with a platform to share their experiences, insights, and expertise. Through compelling personal stories and professional reflections, each featured broker recounts the key moments that have shaped their careers, delves into the challenges and opportunities facing the industry today, and shares the valuable wisdom they have gained along the way.
This week, MPA is featuring Jayden Pinto (pictured top), mortgage broker at Aussie Home Loans Geraldton, who has spent more than a decade honing his expertise in asset finance before making the natural transition into mortgage broking. Since stepping into the role in early 2024, Pinto has drawn on his extensive industry experience to help clients navigate some of life’s biggest financial decisions. Passionate about making a genuine difference, he’s seen firsthand how the broking profession can empower individuals and families—while also navigating the challenges and opportunities brought about by rapid technological change.
Full name: Jayden Pinto
Job title: Mortgage broker
Company: Aussie Home Loans Geraldton
Number of years in the industry: 12
Location: Geraldton
How and when did you become a mortgage broker?
I became a mortgage broker in February 2024, following more than a decade in asset finance. Stepping into mortgage broking was a natural progression that allowed me to expand my expertise and further my career in the broader finance industry.
In your opinion, what has been the most positive development in broking?
For me, the most rewarding development has been the ability to genuinely make a difference in people’s lives—helping clients find the right financial solutions that empower them to take the next step in their biggest life decisions.
What challenges do you see currently facing the industry, and what solutions would you propose?
The greatest challenge we face today is the rapid rise of artificial intelligence. It represents both a risk and an opportunity – depending on how we embrace it. For those willing to adapt and leverage AI as a tool, it has the potential to supercharge our ability to support more people than ever before. However, for those who resist change, it may pose a real threat. Success will come from being proactive, innovative, and staying ahead of the curve.
Can you share a memorable or challenging experience from your career as a broker and the lessons you gained from it?
My career has spanned major challenges – including when the industry was investigated by ASIC to adjust regulations and protect consumers, as well as the impacts of COVID. Each of these events tested our resilience, but also pushed both myself and the industry to adapt and grow. The lesson I carry with me is that every significant challenge presents an opportunity to emerge stronger on the other side.
Could you share any valuable advice for individuals aspiring to become brokers or those new to broking?
Never miss an opportunity to learn. Be humble when mistakes occur – they often provide the most valuable lessons. And above all, remember that no setback is ever truly the end of the road, even if it feels that way in the moment. Growth comes from perseverance, resilience, and a willingness to keep moving forward.
Broker in Focus is a weekly MPA feature spotlighting mortgage brokers from diverse firms and locations across Australia. Among those recently featured are Larissa Barton of Mortgage Choice Coolum Beach and Noosaville, Kathy Dundas of No Fuss Home Loans, John Tindall of Accumulus Home Loans, Luke Serra of Loan & Finance Brokers, David Meadows of Meadows Advisory, Tom Gu of Aussie Home Loans Chatswood, Tracie Palmer of Cornerstone Home Loans, Harry Green of Low Rate Home Loans, Marisa Schönwolf of CHL Home Loans Leederville, and Aimee Bergan of APC Home Loans.
Are you a mortgage broker interested in being featured? Email the author with your details.
