Brokers across LMG and Loan Market networks gain flexible access to per-file support
LMG, Australia’s largest mortgage aggregator, has expanded access to its On-Demand outsourcing service, making it available to all brokers across the LMG and Loan Market networks.
The move comes after more than two years of steady growth in LMG’s broader outsourcing programme, which offers both full-time and on-demand support to brokers aiming to scale without overextending their teams or budgets.
“As brokers look to grow sustainably, they’re asking for ways to increase capacity without increasing complexity,” said Ewen Stafford (pictured above), executive director and CEO of LMG. “LMG Outsource is one of the ways we’re delivering on that, giving brokers access to MyCRM and compliance trained support, when and how they need it. Launching On-Demand to LMG brokers is a practical step in our broader strategy to reduce friction and help brokers grow profitably.”
The On-Demand service connects brokers with MyCRM-trained, compliance-accredited professionals who can carry out back-office tasks including file preparation, credit checks, pricing, and pre-submission reviews. The service works on a per-file basis with no long-term contracts, offering brokers the flexibility to use support when required.
Since its launch, the On-Demand programme has supported more than 600 brokers, saved over 15,000 hours in processing time, achieved a 4.6-star average satisfaction rating from more than 600 reviews, and delivered a 10% improvement in file compliance quality.
LMG has also increased its offshore operations team threefold in the past 18 months and enhanced training and onboarding processes to maintain service standards across both full-time and on-demand tiers.
“Our brokers are ambitious,” Stafford said. “They want to grow, but they don’t want admin to slow them down. LMG Outsource gives them time back, headspace, and access to a service that can easily fit in with the way their business operates.”
Looking ahead to the next financial year, LMG expects strong demand for On-Demand services from brokers seeking to streamline their operations, tidy up legacy files, or simply free up more time to spend with clients and grow their businesses.
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