Lloyds managing director to head digital, data and AI at NAB
National Australia Bank (NAB) has named Pete Steel (pictured) as its new group executive for digital, data and artificial intelligence, a position that will report directly to NAB Group chief executive Andrew Irvine.
Steel will oversee the bank’s digital, data and AI teams, as well as be responsible for customer design, onboarding, and NAB’s digital subsidiary, ubank.
“Digital, data and AI are critical enablers for the delivery of our strategic ambition of customer-centricity,” Irvine said. “Now is the right time to have an executive solely accountable and focussed on accelerating our progress in these areas.
“Pete’s deep experience in using digital and technology solutions to deliver for customers and driving commercial outcomes will be a valuable addition to my executive leadership team.”
Steel is currently managing director of customer engagement at Lloyd's Banking Group in the UK, where he leads a 16,000-strong team across consumer sales, digital channels, AI, branches and call centres. His previous roles include founding fintech firm Expertli and advising on digital strategy at Boston Consulting Group. He also spent over a decade at Commonwealth Bank of Australia in executive roles, including as group chief digital officer.
He will officially join NAB on Jan. 5, pending regulatory approval and the conclusion of his responsibilities at Lloyd's.
Steel’s appointment follows a string of senior leadership changes at NAB this year. Just recently, Andrew Auerbach took over as group executive of business and private banking. Rachel Slade, who previously held the role, will depart the bank on July 1.
Group chief operating officer Les Matheson will retain oversight of NAB’s technology modernisation, payments strategy, customer experience, group marketing and enterprise simplification projects.
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