Find out who took home gold across 10 voting categories
MPA’s 2026 Brokers on Banks survey is now live.
Find out how brokers ranked Australian major and non-major banks on credit policy, BDM support, product range, commission structure and more.
There were some real climbers this year, with ING, Westpac and NAB improving their scoring. But there's no second guessing who took home gold for the fifth year running.
READ THE FULL BROKER ON BANKS 2026 SURVEY NOW
Brokers also had their say on what matters most for them, with some surprising results. Service delivery overtook price as the key way brokers judge banks, with credit policy, BDM support and turnaround times now leading broker priorities.
The 2026 Brokers on Banks survey shows that brokers’ expectations are higher and their tolerance for inconsistent service is lower.
Compared with last year, broker sentiment on turnaround times has shifted materially. The share reporting deterioration rose from 6.67% in 2025 to 27.84% in 2026, while reports of improvement fell by approximately 20 percentage points.
Brokers are increasingly linking reduced volume to weaker relationship support.
With brokers claiming ever-greater share of the mortgage market, these results serve as a clear reminder that banks cannot rest on their laurels amid unprecedented market competition.
