Onboarding a new generation of the workforce also means learning from them
Employers should learn from Gen Zs about artificial intelligence (AI), as younger workers lead when it comes to the technology's adoption in workplaces.
Demis Bril, Senior Director of Marketing at Instant Offices, said supporting Gen Zs is not just about onboarding a new generation, but also learning from them.
"Businesses that act now to bridge the AI skills gap will be the ones shaping the future, not scrambling to catch up," Bril said in a statement.
Widespread AI adoption in workplaces
He made the remarks as various studies have pointed out that Gen Zs are leading the adoption of AI across the world.
A global research study from Samsung Electronics last year revealed that more than half of Gen Zs in South Korea (80%), Germany (61%), the United Kingdom (59%), the United States (56%), and France (55%) consider AI as a go-to resource.
Findings from Google Workspace last year also found that 93% of leaders who identify as Gen Z in the US use two or more AI tools on a weekly basis.
Some of the use cases for AI include overcoming task paralysis, improving writing, and enhancing communication.
"Gen Z employees aren't just comfortable with AI, they expect to use it," Bril said.
"They're automating tasks, experimenting with prompt engineering, and finding new ways to streamline work. But too often, they're doing this without support or structure from their employers."
Bril refers to a practice called Shadow IT, where employees utilise IT hardware, software, or services for work without the knowledge or approval of their IT department, according to IBM.
Bret Kinsella, General Manager, Fuel iX™ at TELUS Digital, previously noted that the rise of Shadow AI comes amid the lack of tools provided at work.
"If their company doesn't provide AI tools, they'll bring their own, which is problematic," Kinsella said in a statement.
Learning from Gen Zs
In order to learn from Gen Zs when it comes to AI, Instant Offices advised employers to look at these employees' AI fluency as an asset.
"Forward-thinking companies should create roles and responsibilities that leverage Gen Z's digital confidence. Young employees can act as in-house champions for AI adoption – helping others upskill while driving innovation," it said.
It also advised them to invest in reverse mentoring, where Gen Z employees can teach senior leaders about AI tools.
Having a culture of continuous feedback and learning, such as implementing real-time feedback systems and open communication channels, can also help.
According to Instant Offices, other key areas that employers could invest in include:
- Provide clear career pathways in a rapidly changing landscape
- Modernise training for the AI age
- Use technology to engage, not overwhelm employees
- Support the wellbeing of employees to retain young talent
- Lead with purpose and inclusivity, as Gen Zs want to work for companies that reflect their values
