New features aim to streamline loan documentation and quality checks for brokers
LMG has introduced MyCRM Intelligence, a set of artificial intelligence (AI) tools built into its MyCRM platform and now available to LMG and Loan Market brokers at no extra charge.
The initial release includes two functions, MyNoteWriter and MyQualityAssurance, which are intended to automate loan file notes and pre‑lodgement checks using data already entered in an application.
Because the tools sit inside MyCRM, brokers can use them within their existing workflow without separate logins or third‑party integrations.
Built from ground up
“Our vision is to give brokers intelligent tools that save them time without ever compromising trust,” said Whitney Cali (pictured top), chief product and technology officer at LMG.
“These new features were built inside MyCRM from the ground up, using real broker feedback. They’re secure, compliant and practical, designed to take the heavy lifting out of documentation and quality checks so brokers can focus on their clients.”
MyNoteWriter automatically drafts lender rationales, product selection notes and exit strategies based on information in the application file. The outputs are structured, editable and designed to support best interests duty documentation, giving brokers a starting point for their credit submissions.
MyQualityAssurance runs a review of each deal across more than 500 data points, highlighting missing details, gaps in funding and potential product mismatches before lodgement. LMG positions the tool as an internal compliance and training aid to help brokers reduce errors and improve file quality.
LMG said that more than 100 brokers across Australia and New Zealand took part in a pilot of MyCRM Intelligence, reporting faster processing and improvements in application quality.
More to come
According to Cali, the launch of MyNoteWriter and MyQualityAssurance is the first stage in a broader technology programme. “This is just the start,” she said. “Over the next three to six months, we’ll be introducing new assistants for retention, analytics and document automation, all within MyCRM.
“Our goal is to make every broker an augmented broker: empowered by technology, supported by data, and always in control.”
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