'I provide my brokers with fast outcomes and solutions that are very unique to the market'
Name: Jack Pudney
Job title: Business development manager
Years in the industry: 11
Company: ORDE Financial
Location: Adelaide
In this latest entry to MPA’s long-running BDM in the Spotlight series, Jack Pudney at ORDE Financial discusses how his previous life as a mortgage broker influences his first-ever role as a business development manager.
This series is dedicated to shining a light on the best BDMs and relationship managers in the mortgage broking scene.
What’s your favourite part of the job?
I enjoy the process from the first time I meet with a broker, right through to when they lodge their first application with ORDE financial. Not only do I appreciate getting to understand the broker’s business, I find my favourite part of the job is getting to know each broker on a personal level.
What’s a goal that you aim to achieve in your role?
Given this is my first BDM role in the industry, it could be assumed that my knowledge of the non-bank sector is limited. My goal as a BDM is to take what I learned from my previous experience as a mortgage broker, and apply this to my everyday interactions with current brokers. I understand the “pain points” affiliated with running a broker’s business; if I can reduce these for my brokers, I know I’ve achieved my goal.
What sets successful brokers apart?
Successful brokers that I’ve had dealings with all possess similar key traits and commitments. They know their customers financial goals, but also they connect with their customer on a personal level to build the trust. Successful brokers understand there is not a ‘one-size-fits-all’ approach. They don’t shy away from complex transactions, such as SMSF or commercial transactions because they understand this where their client need them the most.
What should brokers expect from their state manager or BDM?
Apart from a good coffee or a lemonade, a broker should expect that when they contact me, I will respond quickly and informatively. This has always been my approach, and I feel this is the most important trait of a successful BDM. Providing prompt solutions to a broker is key to having their goals met, which is ultimately taking their client off of the market.
Are there any industry-wide changes that you think would benefit brokers?
Further education should be readily available, specifically in the commercial and non-conforming sectors. This would encourage new and existing brokers to expand their business by offering a wider product range to their customers.
What do you provide to brokers that makes you valuable to them?
I provide my brokers with fast outcomes and solutions that are very unique to the market. ORDE Financial is a solutions-based lender and we pride ourselves on a positive broker experience. A one-lending team approach is crucial to ORDE’s success and makes me proud to be a part of that team.
Describe your ideal weekend:
Being country-born and raised, cricket and football will always be incorporated into my weekends throughout the year. Outside of this, I enjoy walking along the coast with my pet border collie, Scarlett. The perfect weekend would allow me to celebrate a Geelong win at the local pub with a few friends.
