‘I want to be the go-to person for brokers in Western Australia’
In the latest entry to MPA’s popular BDM in the Spotlight series, Katie Hetherington provides an insight into what it’s like being a business development manager at one of Australia’s premier non-bank lenders.
Hetherington discusses her recent career achievement and the challenges brokers are currently facing in the Western Australia property market.
This series is dedicated to shining a light on the best BDMs and state manager in the country’s thriving mortgage finance industry.
- Name: Katie Hetherington
- Job title: Business development manager – residential
- Years in the industry: 24
- Company: Liberty
- Location: Western Australia
What is your favourite part of the job?
The best part of my role is connecting with brokers, especially those I’m meeting for the first time. I enjoy walking them through Liberty’s unique offerings and watching their eyes light up as they realise the breadth of opportunities we can help unlock for clients.
These conversations often evolve into collaborative discussions to find smart, flexible solutions. It’s incredibly rewarding to know I’ve helped a broker support a client’s lending needs.
What is a goal that you aim to achieve in your role?
My goal is to be recognised across the industry as a trusted and knowledgeable BDM – someone brokers know they can rely on for support, insight, and solutions.
I want to be the go-to person for brokers in Western Australia, known for my experience, responsiveness, and genuine commitment to their success.
Can you tell me about a recent professional highlight that made you proud?
I’m incredibly proud to have been nominated for the Brokerpedia BDM Award two years in a row. This was a real honour and a reflection of the strong relationships I’ve built and the value I deliver to brokers.
What sets successful brokers apart?
The most successful brokers I’ve worked with are those who take a holistic approach to the financial journey of clients. They don’t just focus on the immediate transaction ─ they look ahead and help clients achieve their future goals by finding the right lending opportunities. This long-term relationship mindset builds trust, loyalty, and lasting success.
What should brokers expect from their state manager or BDM?
Brokers should expect their BDM to be knowledgeable, responsive, and genuinely invested in their success. A great BDM is someone who is available when needed, understands the nuances of lending, and can offer practical, tailored support to help brokers navigate complex scenarios.
In your view, what are some of the biggest challenges facing brokers right now?
In Western Australia, one of the biggest challenges brokers are facing is the limited property stock. Clients are ready and pre-approved, but they’re struggling to secure homes. This means brokers are putting in significant effort without seeing the financial reward, which can be incredibly frustrating.
Are there any industry-wide changes that you think would benefit brokers?
One change I believe would make a huge difference is the elimination of stamp duty. Removing this cost would ease the financial burden on clients, increase property accessibility, and ultimately benefit brokers by helping to drive more transactions.
What do you provide to brokers that makes you valuable to them?
I bring 24 years of experience and a deep understanding of the finance industry. My value lies in my ability to offer strategic insights, workshop deals, and provide solutions that help brokers grow their business and support their clients effectively.
Describe your ideal weekend
My ideal weekend is all about spending quality time outdoors with my family. I have a family of boys, and we love exploring nature together, beach days, and just being outside and active.
