One of Australia's largest award-winning aggregators thrives with its team-first model
This article is sponsored by Finsure
Culture is at the heart of everything for one of Australia’s largest and fastest-growing mortgage aggregators. With a team of more than 180 professionals supporting over 4,000 mortgage brokers, Finsure has earned recognition as a Top Mortgage Employer for 2025.
Chief executive officer Simon Bednar ties that recognition to people, not metrics. It reflects a way of working that values expertise, trust and shared purpose.
“Our success is built on the expertise and passion of every single team member,” Bednar says. “Whether they’re in operations, sales, technology or broker support, each person plays a critical role in delivering value to our partners.”
The culture behind performance
Head of operations Kon Shizas describes Finsure’s people-first policy as a deliberate strategy.
“Operational excellence starts with having the right people in the right roles. Our team’s depth of knowledge ensures brokers receive the best possible support.”
The feedback supports it. Broker surveys have placed Finsure’s support teams at Net Promoter Scores above 80 for several years, and the network has expanded by 28 percent in just 18 months. Together, those numbers show a business with real momentum.
A workplace built on belonging
Finsure’s culture is designed to attract and retain people who reflect its values. The firm builds teams with technical capability and character, looking for individuals who will carry forward its people-first philosophy. It also invests in programs and benefits that foster connection and support wellbeing.
Monthly activities bring staff together, from drinks on its Level 27 terrace to team lunches and regular events organised by a social committee made up of Finsure staff. Employees also have access to discounted flights and accommodations through a corporate travel partner, free annual flu vaccinations, and complimentary use of the Sonder wellness app, which provides health and mental wellbeing resources.
Creating career opportunities for women
One of its most visible initiatives is the Women in Finsure program, led by Fatima Dib, head of business innovation and an MPA Elite Woman in 2025, alongside co-chair Noushig Megerditchian, an MPA Elite Woman in 2024. The program opens opportunities and strengthens pathways for women across the sector.
Among its achievements is an industry-first scholarship valued at $15,000 to help remove barriers for women seeking to become brokers. It is a practical investment in the next generation of leaders and a reflection of Finsure’s belief that broking career opportunities should be accessible to all.
Supporting brokers, empowering the industry
Finsure’s model is built on delivering consistent outcomes for brokers. That means combining technology, operational expertise and human connection to drive business growth. The team supports over 4,000 brokers across Australia, showing that scale and efficiency can coexist without compromising service.
For brokers, the benefits are direct. Consistency in support, responsiveness to changing needs and a genuine sense of partnership help strengthen retention and satisfaction.
Finsure’s leadership is unequivocal in stating that its people-first culture will continue to shape its growth strategy. Awards and milestones are nice-to-haves, but the heart of the business remains the people who deliver for brokers every day.
With its Top Mortgage Employer award, Finsure has earned recognition from the industry it serves. With its people-first approach, it has built the foundation for long-term strength.
