‘The industry needs a stronger, clearer education and accreditation journey that attracts and develops the next generation of mortgage brokers’
In the latest entry to MPA’s long-running ‘Spotlight’ series, Mimi Jawad discusses her role as national sales manager, aggregation and partnerships, at non-bank lender Resimac.
Jawad discusses how she works with brokers and aggregators to strengthen their experience when working with Resimac. She also discusses the importance of building a stronger professional pipeline into mortgage broking.
This series is dedicated to shining a light on the best business development managers and sales managers in Australia’s thriving mortgage finance sector.
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Full name: Mimi Jawad
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Job title: National sales manager, aggregation and partnerships
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Company: Resimac
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Number of years in the industry: 18
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Location: Sydney
When and how did you join the finance industry?
I studied commerce, majoring in marketing and started my career as a marketing assistant working in shopping centre management. When it was time for a change, I saw a role advertised for a field marketing manager with Mortgage Choice, so I went for it, and the rest is history as they say.
What does your current role involve?
In my role as national partnerships manager at Resimac, I’m responsible for strengthening and growing our relationships with key aggregator partners, ensuring our products, service model, and strategy align with broker and customer needs.
I’m the central link between partners and internal teams, championing broker feedback, driving collaboration, and ensuring we deliver consistent value across our partnerships.
How do you assist brokers to grow their business?
I help brokers grow by giving them clear product and market insights and making sure they have the right tools and support to win more business.
My focus is on strengthening their experience with Resimac so they can operate more efficiently, serve more clients, and ultimately build a stronger, more sustainable business.
What do you enjoy most about your role?
For me, it’s all about the relationships I’m building. I love working closely with aggregators to understand their goals, support their network, and align on opportunities that genuinely help brokers grow.
Seeing our aggregator partners and their brokers thrive, and knowing I’ve played a part in that success, is incredibly rewarding.
What’s the most important advice you can offer to a new-to-industry broker?
Before you even consider becoming a broker, make sure you have enough funds to cover your personal and business expenses for at least a year.
Once you have that covered, you need to turn your focus to how you are going to generate leads. Your success rate will increase rapidly if you have business to work on from day 1!
How important is broker feedback in ensuring you provide the best service?
Broker feedback is critical to delivering strong service. It gives us real time insight into what works and where we can improve.
Brokers work directly with customers, so their input helps us spot gaps, streamline processes and refine our products to meet market needs. Most importantly, it builds trust.
When brokers see their feedback lead to faster turnaround times or more flexible solutions, it strengthens our partnership and supports better client outcomes. In that sense, broker feedback is a strategic asset that guides how we evolve and grow together.
What makes a great BDM or state manager?
For me, what makes a great BDM or state manager is actually pretty simple. Brokers want clarity and responsiveness. They want someone who can give them a quick yes or a quick no, who answers their phone, returns calls, and genuinely supports them.
It’s about being reliable, available, and making it easy for brokers to do business, because that’s what builds trust and long term partnerships.
If there’s one thing you could change about the industry, what would it be?
If I could change one thing, it would be to build a true professional pathway into mortgage broking. The industry needs a stronger, clearer education and accreditation journey that attracts and develops the next generation of mortgage brokers.
If we want sustainable growth, we need to make broking a profession young people aspire to, with structure, training, and a defined career trajectory. A stronger talent pipeline benefits everyone.
Describe your ideal weekend:
Nothing brings me more enjoyment than watching my kids play the sport they love on the weekend. So, if I can do that and squeeze in a bit of me time to boot, that’s all I need.
