Susan's specialty topics
AI and the future of work Broker business profiles Mortgage and property feature writing
Susan is a researcher and journalist at Key Media, primarily focusing on Insurance Business UK, Canada and the US with experience working for InvestmentNews and Human Resources Director. For NZ Adviser and the wider Mortgage Professional family, she writes feature pieces on brokers, industry milestones, and the bigger questions shaping mortgage and property professionals' working lives, including how AI is changing the workplace itself.
Before moving into journalism, Susan built a career across research, executive support, estate agency, and sales, giving her a commercial mindset alongside a strong ability to connect with people. She previously managed a research team, overseeing workflow, quality control, and output delivery across multiple projects.
How I think about writing for this industry…
“Some of the best stories in this industry come from the people who've built something real, whether that's a two-decade-old brokerage or an unusual niche in expat mortgages. I try to write about the mortgage world the way I'd want it explained to me, honestly, and without the corporate jargon.”
Also published by
Insurance Business UK · Insurance Business Canada · Insurance Business America · Mortgage Introducer · Human Resources Director · InvestmentNews · Canadian HR Reporter
