Overdrafts, lending relief, and claims help for flood victims
BNZ has announced a support package for personal, business and agribusiness customers in Northland impacted by recent flooding, urging anyone worried about their finances to contact the bank.
“If you’ve been impacted by the flooding in Northland and are concerned about your finances, please call us,” said Anna Flower, BNZ executive, personal & business banking, in a media release.
The flooding has isolated parts of Northland, with “significant flooding” across coastal areas washing out roads and bridges, surrounding homes, cutting off communities and forcing some residents to evacuate to nearby marae after up to 200mm of rain fell over the eastern hills north of Whangārei.
“We understand that some of our customers may be facing unexpected challenges to their homes, businesses and communities as a result of the severe weather in Northland,” Flower said. “We are offering practical support to help relieve some of the pressure during this time, so people can focus on the clean-up and recovery. We also have a range of other options available, especially for customers who are facing hardship, so I encourage people to get in touch so we can see how we can help."
Lending reviews and emergency overdrafts
BNZ is offering a range of targeted relief measures, available immediately, including:
- Ability to review home lending facilities on a case-by-case basis
- Access to temporary personal overdrafts to support customers who require access to funds urgently while they await insurance pay-outs (standard interest rates and credit criteria apply)
- Access to temporary overdrafts of up to $10,000 with no application fee for small business customers (standard interest rates and credit criteria apply)
- Access to temporary overdrafts of up to $100,000 with no application fee for agri, business and commercial customers (standard interest rates and credit criteria apply)
How customers can access support
To discuss support options, business and agribusiness customers should contact their BNZ Partner. Small business owners can call 0800 BNZSME, while personal banking customers can access support through BNZ’s digital platforms or by calling 0800 ASKBNZ.
BNZ PremierCare Insurance customers who need assistance can call IAG NZ on 0800 248 888 or submit an online claim at https://iagnz.custhelp.com/app/bnz.
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