Office address: 2160 Superior Avenue, Cleveland, OH 44114
Website: www.crosscountrymortgage.com
Year established: 2003
Company type: financial services
Employees: 7,000+
Expertise: conventional mortgages, FHA loans, USDA loans, VA loans, jumbo loans, fixed rate mortgages, adjustable rates mortgages, 203k loans, refinancing
Parent company: N/A
CEO and key people: Ronald Leonhardt (CEO), Brett Schiffer (Chief Credit Officer), Lizy Hoeffer (Chief Experience Officer), Jennifer Stracensky (COO), Dean Thevaos (CTO), Glen Lemeshev (CRO), Charles Shackelford (EVP)
Financing status: corporate backed or acquired
CrossCountry Mortgage is a mortgage lending company based in Cleveland, Ohio. It offers more than 120 loan solutions for buying homes, refinancing, and getting home equity and has branches in all 50 states. Employing over 7,000 employees to serve its clients, it has become one of the largest retail mortgage lenders in the country.
CrossCountry Mortgage was founded in 2003 in Cleveland, Ohio by its founder who was only a mortgage broker at the time. Now headquartered in downtown Cleveland, CrossCountry Mortgage operates nationwide with over 600 branches and 7,000 workers across the US.
Since becoming an approved seller/servicer for Freddie Mac, Fannie Mae, and Ginnie Mae in 2012, CrossCountry Mortgage has broadened its offerings to include a variety of equity, home purchase, and refinance products. Licensed across all 50 states, the company has garnered several awards and recognitions over the years.
CrossCountry Mortgage distinguishes itself through a wide array of mortgage products aimed at fulfilling various client needs, including:
CrossCountry Mortgage offers a comprehensive range of benefits and supports various initiatives for its employees. They seek to align their operations with their commitment to creating a supportive and rewarding work environment. They place a strong emphasis on training and development, featuring a training center aimed at preparing participants for mortgage industry roles.
CCM promotes taking care of employees’ wellbeing by providing an array of worker benefits. Such benefits include:
Ronald Leonhardt, Jr. is the founder and CEO of CrossCountry Mortgage. He founded the company after years of experience as a loan officer and broker.
Leonhardt leads the company along with other key people:
Charles Shackelford (EVP): oversees strategic planning and execution, ensuring business units meet objectives and performance target
Brett Schiffer (Chief Credit Officer): oversees credit policies and risk management
Lizy Hoeffer (Chief Experience Officer): responsible for enhancing the customer experience across all interactions
Jennifer Stracensky (COO): oversees the operational aspects of the company, ensuring that day-to-day activities align with strategic goals
Dean Thevaos (CTO): directs technology strategy, focusing on innovative solutions for mortgage processing, customer experience, and data security
Glen Lemeshev (CRO): drives revenue growth, developing market expansion strategies and overseeing sales and business development
CrossCountry Mortgage's strategy for the future focuses on expansion through mergers and acquisitions, while hiring more loan officers nationwide. A recent plan to acquire AmCap Home Loans, a smaller lending company, is aimed at enhancing its presence in Texas.
Given CrossCountry Mortgage’s strategic direction, the coming months look promising for the company, filled with growth opportunities and anticipation.
Competing forces pulled rates in opposite directions last week, leaving buyers and refinancers cautious
The company has once more pushed back its special meeting as pressure mounts over the CrossCountry deal
Three proxy advisors back UWMC's superior bid, yet the Two Harbors board keeps adjourning votes and refusing to negotiate a better deal
The 30-year fixed-rate mortgage retreated from a nine-month high as geopolitical pressures ease and income growth outpaces home price gains
A modest rate decline failed to revive demand
Oil prices also spike again as hopes of a ceasefire take a hit, potentially putting upward pressure on mortgage rates
Purchase mortgage originations dropped 19% in Q1 2026, ATTOM data shows
Stockholders have twice blocked CrossCountry Mortgage's $12-per-share deal, giving UWM's competing $12.50 bid fresh momentum
A top originator says volatility, geopolitics, and inflation have all shifted borrower expectations for 2026
The Minnesota-based REIT adjourned its special meeting to May 28, buying time to gather votes while UWM's rival bid looms
