A class action claims Freedom Mortgage made repeated telemarketing calls to numbers on the National Do Not Call Registry
Freedom Mortgage is under fire in a South Carolina federal court, accused of making repeated telemarketing calls to numbers on the National Do Not Call Registry.
A class action complaint filed on September 17, 2025, in the United States District Court for the District of South Carolina alleges that Freedom Mortgage Corporation made unsolicited marketing calls to individuals whose numbers were registered on the National Do Not Call Registry. The suit, brought by Brittany Williams of Richland County, South Carolina, claims the company’s telemarketing practices violated both federal and state law.
Williams, who registered her residential number on the National Do Not Call Registry in 2017, states she never did business with Freedom Mortgage, nor asked or inquired to be a customer. Despite this, the complaint alleges she received several telemarketing calls from Freedom Mortgage in July and August 2025. According to the complaint, these calls came from loan originators or advisors authorized to represent Freedom Mortgage, all using the same originating number.
The complaint describes the calls as efforts to offer Freedom Mortgage’s loan services, including soliciting Williams to withdraw cash from her home equity for improvements, investments, or consolidation. Callback numbers provided by the callers were associated with Freedom Mortgage. The complaint asserts that these calls were made without Williams’s prior express written consent, as required by the Telephone Consumer Protection Act of 1991 (TCPA). The TCPA prohibits unsolicited marketing calls to numbers listed on the National Do Not Call Registry. The complaint also cites the South Carolina Telephone Privacy Protection Act (SCTPPA), which prohibits telephone solicitations to South Carolina numbers registered on the National Do Not Call Registry.
Williams seeks to represent a nationwide class of individuals whose telephone numbers were on the National Do Not Call Registry for at least 31 days but who received more than one telemarketing call from or on behalf of Freedom Mortgage within a 12-month period, at any time in the period beginning four years before the date of filing the complaint to trial. The complaint also proposes a subclass for persons with a South Carolina area code who received at least one telephone solicitation from or on behalf of Freedom Mortgage to a number registered on the National Do Not Call Registry during the same period.
The complaint requests injunctive relief and statutory damages for each alleged violation. Under the TCPA, damages can reach up to $500 per violation, with the possibility of treble damages for willful or knowing violations. The SCTPPA allows for $1,000 for each negligent violation and $5,000 for each willful violation, as well as attorneys’ fees and costs.
The complaint states that these alleged practices resulted in invasion of privacy, annoyance, waste of time, and use of telephone power and network bandwidth for Williams and the proposed class members. The suit requests certification of the proposed classes and an order enjoining the alleged conduct.
Freedom Mortgage has not yet responded to the complaint, and the court has not made any findings of fact or law. The case remains at the complaint stage, and all allegations are claims made by the plaintiff.
For mortgage professionals, the case highlights the operational and compliance risks associated with telemarketing practices and adherence to federal and state privacy laws. The outcome could influence how mortgage companies approach telemarketing and compliance with consumer privacy regulations.
