Trust isn't built in boardrooms but in conversations, insists broker
Social media and search engines are shaping buyer expectations - but not always with facts
Christine Newell on balancing efficiency, compliance and client care in a changing mortgage market
Norwich-based mortgage expert says protection is a duty of care, not a bolt-on at the end
As more women launch their own firms, cultural shifts around working practices and business growth are reshaping the sector
Understaffed, undersupported in tech and not getting better, says leading mortgage broker
Executive talks the operational blind spots, integration challenges and future priorities for brokers
Advisers are helping Gen Z and millennial clients see cover as a financial essential, not an optional extra
Broker Adam McGrath says personalised advice, not algorithms, is what today's clients still value most
Growing demand reveals long-standing inefficiencies as lenders adapt underwriting and pricing to new pressures
