Regulator seeks views on how artificial intelligence could reshape retail financial services by 2030
Brokers say tools are improving visibility on rate changes – but processes remain fragmented and labour-intensive
Digital tools are gaining ground, but upstream friction and disjointed processes are still dragging mortgage cases down
Santander survey highlights how human advice remains central to the UK mortgage market
Mortgages without the usual paperwork hassle? Lloyds thinks it's closer than you’d believe
But human oversight remains indispensable, broker says
