This page tracks all the key news, commentary, and regulatory updates on the FCA’s Consumer Duty and what it means for mortgage and protection professionals. Read below for practical coverage and analysis.
UK insurance customers reward ease and fairness — and mortgage brokers recommending cover should take note
Firms are allegedly using AI to inundate the ombudsman with bulk submissions — and the real complaint is getting lost
Senior insurers warn climate-driven coverage withdrawal could lead to a crisis with echoes of 2008
Rising loan-to-income lending makes client education the defining responsibility for UK mortgage brokers
Nouran Moustafa warns mounting pressure on high-street lending is driving advisers towards buy-to-let and complex markets
Curvestone AI's CEO on the shadow IT threat, why spot-checking is a failed strategy, and how 100% compliance became affordable
Rising redundancies could expose broker files under Consumer Duty where unemployment risk is never discussed or recorded
Mortgage and protection professionals welcome the FCA's pure protection market study but say personalised, data-led support must follow
Consumer Duty demands more than waiting for disclosure
Broker in Focus: Katherine Stagg, of Stagg Mortgage Services, moved from banking into advice to help people through one of the biggest decisions of their lives
