Consumer Duty

This page tracks all the key news, commentary, and regulatory updates on the FCA’s Consumer Duty and what it means for mortgage and protection professionals. Read below for practical coverage and analysis.

FCA to examine long-term impact of AI

Regulator seeks views on how artificial intelligence could reshape retail financial services by 2030

BMPAN is reshaping the mortgage industry – from representation to real impact

The visibility gap, creating real outcomes, and why 4% representation must become a baseline

DA advice market under pressure as networks consolidate gains

New FCA data shows directly authorised firms are shrinking while networks quietly tighten their grip on the mortgage advice market

How starting a family kickstarted a 25-year career in mortgage broking

Broker in Focus: Neil Mulhern, of Echo Finance, leverages his strong people skills and head for numbers to make a successful career change

Income protection cements its place in intermediaries’ revenue mix

Brokers say protection income is becoming more strategically important as firms diversify beyond mortgage completions

Innovation, constraints and Consumer Duty: what 2026 will really change in mortgage product design

Brokers who master criteria, vulnerability and the value of advice will be the ones who win in 2026

2026 – Cautious optimism returns to the residential market

Lower rates, regional growth and a surge in Near Prime borrowers will make 2026 a year for brokers to seize

Designing around real lives: how Gen H is rethinking mortgage innovation

Can regulation be a catalyst rather than a brake on mortgage innovation? Gen H’s Peter Dockar thinks so

Demand for CGT advice doubles

One in 10 advice firms gain new clients as need for CGT support grows

Would a 50-year mortgage ever work in Britain?

President Donald Trump's 50-year mortgage plan has sparked debate, but broker says the two countries have very different approaches to debt