Consumer Duty

This page tracks all the key news, commentary, and regulatory updates on the FCA’s Consumer Duty and what it means for mortgage and protection professionals. Read below for practical coverage and analysis.

Broking is the path that offers 'the perfect blend of technical expertise and human connection'

Broker in Focus: Katherine Stagg, of Stagg Mortgage Services, moved from banking into advice to help people through one of the biggest decisions of their lives

Broking is the path that offers 'the perfect blend of technical expertise and human connection'

Why reviews are an early warning system, not a marketing tool

Smart Money People's CEO on building societies, rate volatility, and how review data is reshaping lender accountability

Why reviews are an early warning system, not a marketing tool

Why income protection has become impossible to ignore

The safety net most clients assume exists simply does not – and brokers who stay silent are taking a serious risk

Why income protection has become impossible to ignore

Consumer Duty has changed mortgage advice — and some firms still have not caught up

Tomorrow marks three years since the FCA's Consumer Duty took effect, yet gaps in compliance remain

Consumer Duty has changed mortgage advice — and some firms still have not caught up

Second charge mortgage growth driven by rate protection – but for how long?

Borrowers clinging to sub-2% fixes are fuelling second charge demand, but the market's next chapter may look very different

Second charge mortgage growth driven by rate protection – but for how long?

FCA mortgage rule review nears its final deadline

Two regulatory clocks are ticking for lenders this month

FCA mortgage rule review nears its final deadline

'Second charge mortgages should be part of every advice conversation'

Crystal Specialist Finance's strategy director on why second charge mortgages deserve a place in every adviser's toolkit

'Second charge mortgages should be part of every advice conversation'

How AI can close the remortgage gap for brokers

Lenders have the timing advantage at remortgage, but AI is starting to level the playing field for brokers

How AI can close the remortgage gap for brokers

'Brokers are no longer simply sourcing rates, they are long-term advisers'

Broker in Focus: Matthew Jackson, of Mint FS, on building a modern brokerage, navigating market turbulence, and the qualities that define a great adviser

'Brokers are no longer simply sourcing rates, they are long-term advisers'