Consumer Duty

This page tracks all the key news, commentary, and regulatory updates on the FCA’s Consumer Duty and what it means for mortgage and protection professionals. Read below for practical coverage and analysis.

Consumer Duty has changed mortgage advice — and some firms still have not caught up

Tomorrow marks three years since the FCA's Consumer Duty took effect, yet gaps in compliance remain

Consumer Duty has changed mortgage advice — and some firms still have not caught up

Second charge mortgage growth driven by rate protection – but for how long?

Borrowers clinging to sub-2% fixes are fuelling second charge demand, but the market's next chapter may look very different

Second charge mortgage growth driven by rate protection – but for how long?

FCA mortgage rule review nears its final deadline

Two regulatory clocks are ticking for lenders this month

FCA mortgage rule review nears its final deadline

'Second charge mortgages should be part of every advice conversation'

Crystal Specialist Finance's strategy director on why second charge mortgages deserve a place in every adviser's toolkit

'Second charge mortgages should be part of every advice conversation'

How AI can close the remortgage gap for brokers

Lenders have the timing advantage at remortgage, but AI is starting to level the playing field for brokers

How AI can close the remortgage gap for brokers

'Brokers are no longer simply sourcing rates, they are long-term advisers'

Broker in Focus: Matthew Jackson, of Mint FS, on building a modern brokerage, navigating market turbulence, and the qualities that define a great adviser

'Brokers are no longer simply sourcing rates, they are long-term advisers'

The FCA just published a roadmap for AI in mortgages. It should make every broker uneasy

One in five UK adults is already open to letting AI make financial decisions for them. A quarter are taking mortgage advice from ChatGPT with no idea they have zero recourse if it goes wrong

The FCA just published a roadmap for AI in mortgages. It should make every broker uneasy

Mortgage rises hinge on habits, not just Bank of England data

Proactive advice becomes critical as fallout from global tensions pushes mortgage costs higher

Mortgage rises hinge on habits, not just Bank of England data

Brokers urged to give protection greater priority in mortgage advice

“Protection should not be treated as an optional add-on”

Brokers urged to give protection greater priority in mortgage advice

FCA review examines AI's role in financial services by 2030

Mills Review sets out seven recommendations for regulators and firms

FCA review examines AI's role in financial services by 2030