Consumer Duty

This page tracks all the key news, commentary, and regulatory updates on the FCA’s Consumer Duty and what it means for mortgage and protection professionals. Read below for practical coverage and analysis.

Demand for CGT advice doubles

One in 10 advice firms gain new clients as need for CGT support grows

Would a 50-year mortgage ever work in Britain?

President Donald Trump's 50-year mortgage plan has sparked debate, but broker says the two countries have very different approaches to debt

Your clients need your help

Experts warn workplace life cover may leave borrowers dangerously exposed

Non-standard, no longer niche: Why mortgage brokers must step up on specialist property insurance

What was once an occasional 'odd-case' referral is rapidly becoming a mainstream advisory issue

Why compliance is now central to broker-lender relationships

Driven by the FCA's Consumer Duty, a new compliance culture aims to hold mortgage professionals to higher standards

Older homeowners most at risk from higher mortgage repayments

Advisers called on to support over-55s facing increased costs

Keeping service personal with WhatsApp updates, deeper conversations

David Titherington, of The Mortgage Station, shares how consistency, communication, and care protect client trust

Brokers fall short on advice for older borrowers: Key Advice

Firm warns gaps in guidance may breach Consumer Duty standards

Formal qualifications 'do not fully prepare' brokers for the job

Broker education is out of date, warn industry insiders

Firm presses for qualification overhaul to address later life lending

Equity release firm calls for unification of the CeMAP qualification