Bank unifies specialist mortgage teams, keeps brands separate
Shawbrook has consolidated its specialist mortgage operations, integrating the teams behind Bluestone Mortgages and The Mortgage Lender (TML) into a unified business unit.
The move creates a single point of contact for brokers, supported by a combined sales team offering face-to-face, virtual and phone-based assistance. While both Bluestone and TML will continue as separate brands with distinct product offerings, brokers will now receive support from a centralised structure designed to enhance service delivery.
The restructuring is part of Shawbrook’s ongoing strategy to expand its footprint in the specialist mortgage market. The bank now holds approximately £11 billion in mortgage assets across its group, which includes Shawbrook’s own portfolio, alongside Bluestone and TML.
As part of the integration, one sales team will now handle broker relationships across both brands. Business development teams will be assigned regionally to provide personalised support. Key account managers will offer either combined or brand-specific support, depending on the needs of each broker.
Despite the internal alignment, Bluestone and TML will continue to serve their established markets. Bluestone remains focused on clients with complex credit histories, while TML will continue lending to self-employed individuals, those with non-standard incomes, and buy-to-let investors. Shawbrook itself remains committed to offering tailored finance for property developers and professional investors.
The bank said the new structure will simplify broker engagement, offer quicker access to support, and expand the product range available to clients.
Shawbrook acquired TML in 2021 and completed its purchase of Bluestone Mortgages in 2023 through a cash and share transaction.
“Bringing together the Bluestone and TML business development teams under one roof marks a significant step forward in how we support the broker community,” said Steve Griffiths (pictured left), commercial director of Shawbrook Retail Mortgages. “While both brands will continue to offer distinct propositions, this unified approach allows us to deliver greater consistency, deeper expertise and faster access to solutions – all backed by the scale and strength of Shawbrook.”
Miguel Sard (pictured right), chief banking officer for retail at Shawbrook, reiterated that the integration was not just a change in structure, but “a step change in capability.”
“By uniting Bluestone and TML within the Shawbrook Group, we’re combining deep specialist expertise with the financial strength, data insight and technology of a scale lender,” Sard said. “That means brokers and customers benefit from greater certainty, a broader product range and a more streamlined experience. It’s a compelling proposition, and one that sets the foundation for long-term, sustainable growth in the specialist mortgage space.”
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