New hires and internal promotions aim to reinforce broker-focused approach
Accord Mortgages has announced a reshuffle of its leadership structure aimed at strengthening its service and operational performance for brokers and clients.
The intermediary-only lender has grown its senior leadership team from eight to 10 members and introduced two new positions. The restructure, effective immediately, assigns clear leadership over three core business areas, with all new appointees reporting directly to managing director Jeremy Duncombe (pictured).
Chris Hill, formerly senior manager for intermediary distribution, has been promoted to head of sales. In his new role, Hill will concentrate on improving operational efficiency, maintaining service consistency, and extending broker partnerships.
Nick Piper, previously senior manager of governance and strategy, is now head of strategy, governance and management information. His focus will include operational enhancements and optimising broker interactions.
Nicola Alvarez has taken on the role of head of strategic partnerships and propositions. Previously senior manager for mortgage distribution and proposition development, Alvarez will lead on relationships with mortgage clubs and networks and oversee proposition design.
Joining Accord is Caroline Mills, who brings over two decades of experience from Lloyds Banking Group. Mills takes on the newly created position of team manager for intermediary distribution, where she will manage a team of business development advisers and oversee the lender’s retail broker programme.
Gurpreet Chahal has been appointed regional sales manager for London and the South-East. Formerly a corporate account manager, Chahal will lead a team of business development managers to strengthen broker partnerships in the region.
Angelika Christian has moved from a business development manager position into the role of strategic partnerships and propositions manager. Her remit includes developing relationships with mortgage clubs and enhancing proposition offerings.
Commenting on the changes, Duncombe said the restructure would the lender to deliver even better support for brokers, mortgage clubs, and networks.
“We know from broker feedback that the propositions, service and efficient processes we are known for are highly valued,” Duncombe said. “However, we are constantly looking for new opportunities to further enhance our offerings as a leading intermediary lender, and these changes are designed to future-proof our business.
“Establishing clear ownership for each of our key business areas will ensure we deliver our ambitious long-term strategy and provide the best possible support for the intermediary market as we move forward.”
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