Major lender taps TSB executive to lead broker channel strategy
Barclays UK has appointed Roland McCormack (pictured) as head of mortgage intermediaries, a newly created managing director role aimed at strengthening its intermediary proposition.
McCormack, who starts on July 1, will report to Lee Chiswell, head of mortgages. His remit includes leading the intermediary strategy, improving the broker experience, and shaping the bank’s overall mortgage offering.
The role forms part of a refreshed leadership structure designed to reinforce Barclays’ position in the intermediary market. According to the high street bank, the appointment underscores its broker-first strategy and its intent to grow market share through the broker channel.
McCormack brings more than three decades of industry experience, most recently at TSB Bank, where he served as mortgage distribution director. At TSB, he played a key role in building its intermediary proposition from the ground up.
“The advice process plays a vital role in helping borrowers navigate the homebuying journey,” Chiswell said, commenting on the appointment. “We’re deeply committed to helping brokers succeed and want to make it even easier to do business with us.
“We’re delighted to welcome Roland whose appointment, along with our new team structure, reflects our ambition to offer a best-in-class, compliant, and competitive intermediary proposition.”
Meanwhile, specialist lender West One Loans has expanded its mortgage division with two new regional account manager appointments.
Asad Ali will cover the North West of England, while Jason Ruse will oversee Central London. Both will report to Paul Huxter, head of intermediary sales and distribution.
The move is part of West One’s push to deepen broker relationships and strengthen regional support across residential and buy-to-let offerings.
Elsewhere, mortgage software provider Finova has promoted Richard Marsh to chief customer officer as part of a broader leadership restructure.
Previously chief operating officer, Marsh will now oversee customer success strategy, unifying account management, support, and client insights under one team.
The change, Finova said, reflects its ongoing effort to improve operational efficiency and better align its services with broker and lender needs. The firm currently supports nearly one in five UK mortgages and processes more than £50 billion in originations annually.
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