Total balances rise to £517 million amid strong demand for specialist lending
Dudley Building Society has increased its mortgage book by 8.4% over the 2024/25 financial year, bringing total mortgage balances to £517 million, up from £477 million a year earlier.
The mutual reported gross mortgage lending of £124 million for the year, reflecting a year-on-year increase of nearly £14 million. Over a two-year period, its gross mortgage lending has grown by 19%.
The lender, which focuses on niches including buy-to-let, holiday let, self-build, expat and retirement lending, said it has continued to adapt its products to meet changing borrower needs and market conditions. It recently reduced interest rates across its retention range by up to 0.70%, affecting select fixed and discounted deals across multiple lending types.
Customer satisfaction remained high during the year. According to Smart Money People’s March 2025 Customer Insight Report, the society achieved a 4.94 out of 5 overall satisfaction score, with 99.4% of surveyed members saying they felt fairly treated and that products met their needs.
Dudley’s net promoter score among mortgage and savings customers rose to 95, while its broker NPS reached 40.3 – a 4.4-point lead over the market average of 35.9.
In 2024, Dudley became the first regional building society in the UK to receive B Corp certification and was named Best Small Lender of the Year at the Legal & General Mortgage Club Awards.
“Our intermediary relationships underpin the overall success of the society,” said Robert Oliver (pictured), distribution director at Dudley Building Society. “We are investing in technology in 2025 to make it easier for them to do business with us.
“This year, we’re also planning to launch some exciting new mortgage products. We’re already well-known in the market for what we do, but we want to go further, particularly helping people who find it difficult to access finance through mainstream providers.”
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