Can mental health data improve work culture?
The Mortgage Industry Mental Health Charter (MIMHC) has launched its fifth annual Mental Health and Wellbeing Survey, calling on professionals across the mortgage and wider financial services sectors to provide insights into their workplace experiences. The survey, which opened this week, will run until Friday, July 4, 2025.
According to a news release, the initiative aims to shed light on how industry pressures, workplace demands, and personal wellbeing intersect, impacting individuals from all roles—from advisers and underwriters to CEOs and support staff.
Over the past half-decade, the MIMHC survey has taken on a role in shaping awareness campaigns, informing training requirements, and fostering more open conversations about mental health within the industry. The organization noted that previous years’ findings have led to the implementation of new support structures in numerous companies, including mental health first aiders, wellbeing policies, and flexible working arrangements.
Jason Berry, co-founder of MIMHC and group sales director at Crystal Specialist Finance, emphasised the importance of participation. “We know that many in our sector continue to work long hours under intense pressure,” Berry stated. “This survey gives everyone—regardless of role or seniority—a safe space to express how they’re really feeling. Our industry is only as strong as its people, and the data we gather will be invaluable in shaping a more compassionate, productive environment for all.”
The results of this year’s survey are scheduled for publication in a white paper in July. This document will be shared with MIMHC signatories, the trade press, and industry leaders, with the goal of promoting ongoing enhancements in mental health awareness, workplace culture, and support services across the sector.
The MIMHC, founded in 2020, operates as a not-for-profit organisation dedicated to normalising discussions around mental health within the mortgage industry. With over 250 signatories, the Charter reaches more than 20,000 individuals, encompassing mainstream lenders, adviser networks, mortgage clubs, and broker firms of all sizes. The organisation champions education, dialogue, and practical steps to bolster wellbeing.
Participation in the survey is completely anonymous and is estimated to take less than five minutes to complete.
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